James Stern Counselling

FAQ
www.jamessterncounselling.co.uk 22nd November 2017
0116 288 6163
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Frequently Asked Questions

What will a session cost and how long will it last?

Face to face or telephone counselling sessions both cost 40 per one-hour session for individuals, or 50 per one and a quarter hour session (couples). Sessions booked and paid for two days in advance are 35 and 45 respectively (re-scheduling and cancellation restrictions apply). Sessions missed without prior notification are chargeable in full, as are expenses incurred in pursuing unpaid debts.


What about confidentiality?

All matters you discuss with me are in the strictest confidence. I follow the British Association for Counselling and Psychotherapy code of ethics and confidentiality.

When can I book my session and will I have to wait?

Sessions can be arranged for weekdays, I work weekdays (Monday to Friday) and weekday evenings up to until a latest start time of 9pm. Weekend sessions may sometimes be available can also be made available. It is usually possible to make an arrangement for an appointment without the need for there to be any significant waiting period or delay.

How can I get in touch to discuss my needs or arrange a session?

You can call me between 8am and 10pm, 7 days a week on 0116 288 6163, or email me at jamesstern@tiscali.co.uk anytime. Telephone 0116 288 6163 - enquiries 8am to 10pm, including weekends.

How do I get to my session?

My psychotherapy and counselling practice in Leicester is based in West Knighton, Leicester, (1 Northdene Road, LE2 6FJ). This is located approximately two miles south of Leicester city centre, very close to the Welford Road which is serviced by a number of bus routes, and also close to Aberdale Road. Adjacent are the Clarendon Park and Stoneygate areas of Leicester. Bus numbers 44 and 44A, which take about 15 minutes from Leicester railway station, run within a few yards - buses 47,48,49, 49A and 49B also run from the city centre along Welford Road. See map at the bottom of the home page.

Counselling takes place in a ground floor sitting room of my home, with no flights of steps involved - at present however I cannot offer ground floor toilet facilities. Unrestricted parking is readily available at all times.

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